CRM Certification Materials

Contents

• CR210 Mobile Service
• CR310 Business Application Studio
• CR400 Contact Center in CRM
• CR500 CRM Middleware Overrviiew
• CR540 CRM Middleware
• CR550 Modifying the CRM Middleware
• CR600 Marketing Planning &Campaign Management

Integrating ERP, CRM, Supply Chain Management

Integrating ERP, CRM, Supply Chain Management, and Smart Materials

This book brings the reader through the transition of ERP, CRM, and Web applications into integrative management tools. It addresses issues companies will encounter as they become global providers of Internet-enabled solutions and explores business opportunities and cost savings. The author outlines why the wider application of off-the-shelf programming products, new answers to supply chain requirements, and the advent of smart materials, must be examined within the perspective of each company’s business challenges.

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